Sales & Support
Who is my local sales rep?
How do I request pricing?
How do I request a sample?
How do I track a glass shipment to the job site?
Do you offer discounting for GSA or other government purchasing contracts?
Do you offer a SPIFF program?
What is the lead time for my project?
How can I pay for my invoice?
Product Information
Can I customize Skyline patterns and artwork?
Can holes be cut into glass to accommodate electrical outlets?
Do your products have a fire rating, like ASTM E84?
What is the TVOC range of your products?
Do you have bird-safe exterior glass options?
Is your glassboard available in a gloss finish? Is a “frosted” finish also available?
Do you have accessories and magnets for glassboards?
What markers work best on dark color glassboards?
What kind of adhesive is safe to use with back-painted glass?
Does Skyline have sustainability certifications for its products?
Architectural & Technical Resources
Do you have CSI 3-Part Specs?
Do you have 3d or revit drawings?
Can you match or replicate an existing glass mural if I provide the file?
How does SDX Smart Film work? Can it be applied to existing glass?
I am looking for glass film with Skyline patterns. How do I get more information?
Q: Who is my local sales rep?
A: Visit our Contact page, select the United States or Canada, or choose a state from the map. You will see your local representative’s contact information on the right side of the screen.
Q: How do I request pricing?
A: First, check out our blog post Tips for Requesting a Glass Quote with Skyline. Then, visit our Request a Quote page, submit your request, and our team will get back to you within 48 hours.
If you encounter any issues with your submission, please start a new live chat and select “Connect with support” instead. Our support team is available to assist you Monday through Friday from 8 AM to 4:30 PM CST.
Q: How do I request a sample?
A: Please review our blog post Tips for Requesting a Glass Sample with Skyline. Then, visit our Request a Sample page, submit your request, and our team will get back to you within 48 hours.
If you encounter any issues with your submission, please start a new live chat and select “Connect with support” instead. Our support team is available to assist you Monday through Friday from 8 AM to 4:30 PM CST.
Q: How do I track a glass shipment to the job site?
A: You will receive an email the morning after your shipment is picked up by the carrier. This email will include the following details:
- Order Number
- Customer PO (Purchase Order) Number
- Project Name
- Carrier Name
- Tracking Number and link to monitor your shipment
If you need further assistance or have any questions, please feel free to contact us at sales@skyline.glass or call (773) 278-4660.
Q: Do you offer discounting for GSA or other government purchasing contracts?
A: We are partnered with OMNIA Partners, TIPS Cooperative, and VA-IDIQ. To learn more and see our current list of state contracts, please visit our Contracts page.
Q: Do you offer a SPIFF program?
A: Yes, we offer a SPIFF / Dealer Incentive program – please reference document linked below and reach out to our sales team with any questions, sales@skyline.glass.
Q: How can I pay for my invoice?
A: We are pleased to inform you that Skyline is a paperless company. Payments can be made through the following convenient methods:
- ACH/electronic transfers (preferred method)
- ACH pull, please download the ACH Debit Authorization Agreement for further details
- Credit card, a 3% processing fee will apply
Q: Can I customize Skyline patterns and artwork?
A: Skyline specializes in custom glass, and nearly all of our pattern catalog can be customized in palette and scale to suit your design. A small percentage of our patterns must be specified as-is per artist preference. Please discuss customization options with your local sales representative.
- Check out our pattern library
- Find a rep
Q: Can holes be cut into glass to accommodate electrical outlets?
A: Yes, this is a very common request. We can cut glass to pattern, as well as cut holes and notches to your specifications. Please note, custom fabrications such as polished edgework, holes, notches, etc. are not included in glass price unless specified otherwise.
Contact us at sales@skyline.glass or call (773) 278-4660 for more information.
Q: Do your products have a fire rating, like ASTM E84?
A: Our products are not fire-rated by standard, but do we have fire-rated glass substrate options available.
Please reach out to sales@skyline.glass if you’re interested in decorative fire-rated glass, we’re happy to explore options with you.
Q: What is the TVOC range of your products?
A: Our Clean Air Gold certificate shows that the TVOC range of our glass products is less than 0.5 mg/m³, which applies to our glassboards, digitally printed, back-painted, and laminated glass products.
Q: Is your glassboard available in a gloss finish? Is a “frosted” finish also available?
A: Our glassboards are available in a wide range of color options and two glass types: the standard 1/4” low-iron tempered safety glass (gloss / reflective finish) and anti-glare 1/4” Silk low-iron tempered safety glass (matte finish).
- Vitracolor Back-paint Standard Colors
- See both finishes in our Glassboard Lookbook
- Request a sample here
Q: Do you have accessories and magnets for glassboards?
A: We offer a variety of glassboard accessories. Please download our glassboards accessories list for current offerings.
Q: What markers work best on dark color glassboards?
A: We recommend Expo Dry-Erase Neon Markers which can be purchased directly through us.
For more details, download our glassboards accessories list.
Q: What kind of adhesive is safe to use with back-painted glass?
A: We recommend using DOW 995 Silicon Adhesive. You can also refer to our glass installation guide for more details.
Q: Does Skyline have sustainability certifications for its products?
A: Yes! Visit the link below to view and download our Health Product Declarations and Intertek Clean Air Gold Certification. Additionally, glass supplied by our main supplier, Vitro, has an Environmental Product Declaration and Cradle-to-Cradle certification.
Q: Do you have CSI 3-Part Specs?
A: We have CSI (Construction Specifications Institute) Guidelines for products linked below. For additional product information, please contact us at sales@skyline.glass or call (773) 278-4660.
Define Glassboards
SDX2 Smart Glass
SDX3 SmartView
Q: Do you have 3d or revit drawings?
A: You can find RVT drawings for our Glassboard products here.
Q: Can you match or replicate an existing glass mural if I provide the file?
A: It’s very likely, let’s discuss! Reach out to sales@skyline.glass with as many details as possible. Please review our Artwork Requirements before submitting your file.
Q: How does SDX Smart Film work? Can it be applied to existing glass?
A: SDX Smart Film is a retrofit solution intended to transform existing glass into Smart Glass.
SDX technology works by applying an electrical current to an embedded layer of liquid crystal particles, making the glass clear when ON and translucent when OFF. The film is controllable with traditional switches, remotes, touch screens, hands-free automation systems, and more. SDX can be combined with custom digital designs.
Q: I am looking for glass film with Skyline patterns. How do I get more information?
A: Skyline’s designer glass patterns are exclusively available through our partner, Decorative Films, who distributes:
- Film Studio™, a collection of Skyline patterns on PVC-free film in a variety of privacy levels
- The latest release in Film Studio, the Matrix Collection, designed in collaboration with Gensler
- SDX™ Smart Film, our retrofit switchable window film, can be combined with any Film Studio pattern, as well as custom patterns
